Frequently Asked Questions
Everything you need to know about shopping, tracking, payments, and selling on Skybyte.
Ordering & Delivery
How long does delivery take across Kenya?
Orders within Nairobi and major urban centers are delivered within 24 to 48 hours. Regional deliveries and collection from nationwide pick-up stations typically take 2-3 business days.
How do Nationwide Pick-up Stations work?
During checkout, choose "Pick-up Station" to select a verified hub near your location (e.g., Nairobi CBD, Westlands, Mombasa, Kisumu). You will receive an SMS and tracking alert when your parcel is ready for collection with zero wait times.
Payments & M-Pesa
What payment methods are accepted?
We accept Safaricom M-Pesa (instant STK Push to your phone), Visa, Mastercard, and American Express. All prices are calculated and settled in Kenyan Shillings (KES).
Are payments secure on Skybyte?
Yes. All payments are held in escrow until your package is delivered and confirmed. If a seller fails to fulfill an order, you receive a full refund guaranteed.
Returns & Refunds
What is the return policy?
You have 7 days from the delivery date to initiate a return if an item is damaged, defective, or not as described. Returns are free of charge through any of our pick-up stations.
How quickly will I receive my refund?
Once your returned item is received and inspected (usually within 24-48 hours), your refund is instantly credited back to your original payment method or M-Pesa wallet.
Selling on Skybyte
How do I become a verified vendor?
Click "Create Vendor Account" or register via your existing profile. Once you complete your store setup and submit business verification, your shop and products go live to thousands of active buyers.
Can stores sell physical products and offer freelancing services?
Yes! Skybyte supports dual-mode stores where merchants can list physical catalog products and accept custom freelance service quotes simultaneously.
Still have questions?
Our support team is available 24/7 to assist with orders, deliveries, payments, or seller inquiries.
Contact Support Desk