Terms of Service | Skybyte Marketplace

1. Introduction & Acceptance

Welcome to Skybyte Marketplace. By registering, accessing, or utilizing our multi-vendor platform, applications, or associated services, you agree to be bound by these Terms of Service, our Privacy Policy, and all applicable laws and regulations of Kenya and international e-commerce jurisdictions.

2. Marketplace Multi-Vendor Ecosystem

Skybyte acts as an intermediary facilitating sales between independent verified merchants (“Vendors”), service professionals, and buyers. Vendors are responsible for the accuracy of their product descriptions, stock levels, packaging, and warranty commitments.

3. Pricing, Currency & Payments

All prices on Skybyte are displayed in Kenyan Shillings (KES) inclusive of applicable taxes unless explicitly specified otherwise. Payments may be securely completed using Safaricom M-Pesa STK Push, Visa, Mastercard, or authorized payment gateways. Escrow holds funds safely until delivery verification.

4. Nationwide Fulfillment & Pickup Hubs

Orders can be delivered directly to your doorstep or collected from our designated verified pick-up stations nationwide. You are required to present valid identification and your order tracking code upon station collection.

5. Returns, Replacements & Refunds

Items found to be defective, counterfeit, or materially different from description are eligible for return within 7 calendar days of receipt under our Buyer Protection Policy. Refunds are processed to the original payment method or store wallet upon inspection.

6. Contact & Disputes

For inquiries or dispute resolutions, contact our 24/7 support desk at Customer Support or email legal@skybyte.co.ke.