Privacy Policy

1. Our Commitment to Your Privacy

At Skybyte Marketplace, we respect your personal data and adhere strictly to Kenya's Data Protection Act, 2019 and international data privacy regulations. This policy explains how we collect, process, and protect your information.

2. Information We Collect

We collect essential information to process your orders, facilitate deliveries, and maintain your account:

• Account details (Full name, email address, phone number, encrypted credentials)
• Shipping and Pick-up station delivery preferences
• Transaction history, payment references, and invoice records
• Technical device data and secure session cookies for authentication

3. Payment Security & Data Protection

Skybyte never stores raw credit card CVVs or bank passwords. All payments (including Safaricom M-Pesa STK push and international card payments) are tokenized and processed through PCI-DSS Level 1 compliant financial gateways with TLS 1.3 encryption.

4. Data Sharing & Third Parties

We only share delivery details with verified dispatch couriers and assigned pickup station agents necessary to complete your order. We never sell your personal data to third-party advertisers.

5. Your Rights

You have the right to access, update, export, or request deletion of your personal account data at any time via your Account Profile Settings or by reaching our Data Protection Officer at privacy@skybyte.co.ke.